Business Continuity Plan

Last updated: 22 August 2025

1
Overview

Axivus ensures business continuity through robust cloud infrastructure and established procedures. By leveraging enterprise-grade platforms, we provide reliable service availability and rapid recovery capabilities.

2
Infrastructure Resilience

Cloud Platform Benefits

  • AWS Infrastructure: Built-in redundancy and high availability
  • Auto-scaling: Automatic resource adjustment during high demand
  • Multiple Availability Zones: Geographic distribution within Australia
  • Vercel Edge Network: Global content delivery with local failover

Service Availability

  • Target Uptime: 99.9% availability
  • Platform SLA: Leveraging AWS and Vercel service level agreements
  • Monitoring: Continuous uptime monitoring and alerting
  • Status Updates: Real-time status communication to users

3
Data Protection

Backup Strategy

  • Automated Backups: Platform-native backup systems
  • Geographic Redundancy: Data replicated across Australian AWS regions
  • Point-in-time Recovery: Ability to restore to specific timestamps
  • Secure Storage: Encrypted backups with access controls

Australian Data Sovereignty

All customer data remains within Australian borders:

  • Primary Region: AWS Sydney (ap-southeast-2)
  • Backup Region: AWS Melbourne (ap-southeast-4)
  • Compliance: Meets Australian data residency requirements

4
Incident Response & Recovery

Response Priorities

  • Critical Issues: Complete service outages - immediate response
  • High Priority: Significant service degradation - within 1 hour
  • Medium Priority: Minor service impact - within 4 hours
  • Low Priority: No user impact - within 24 hours

Recovery Procedures

Automated Systems

  • Platform failover mechanisms
  • Automatic resource scaling
  • Health checks with recovery
  • DNS management

Manual Process

  1. Assessment and evaluation
  2. Response implementation
  3. Customer communication
  4. Service verification
  5. Incident review

5
Platform Dependencies & Monitoring

Key Infrastructure Partners

  • Amazon Web Services: Primary cloud infrastructure with 99.99% SLA
  • Vercel: Application hosting and global edge network
  • Internet Connectivity: Multiple redundant connections
  • Payment Processing: Secure, compliant payment services

Continuous Monitoring

  • Uptime Monitoring: 24/7 service availability checking
  • Performance Monitoring: Response time and system health
  • Security Monitoring: Threat detection and prevention
  • Backup Verification: Regular backup integrity checks

Support Channels

  • General Support: hello@axivus.com.au
  • Technical Issues: hello@axivus.com.au
  • Emergency Contact: Available for critical clients

Plan Updates

This Business Continuity Plan is reviewed regularly and updated to reflect:

  • • Changes in infrastructure and technology
  • • Lessons learned from incidents or testing
  • • New regulatory requirements
  • • Evolving business needs and priorities